FAQs

 DO YOU SHIP WORLDWIDE?

Orders can be shipped to multiple locations worldwide, including APO addresses. However, shipping prices may vary. Orders shipped to the United States and Territories have a flat rate shipping fee of $5.00, including APO addresses. International orders will have a higher fee that ranges from $12.00 to $20.00 upon checkout. Customers are responsible for additional custom fees. 
Please be sure to enter your correct information, especially your shipping address. If I have trouble verifying your given address, I will contact you for clarification. Otherwise, the given address in hand will be used to process your order and shipping label.

 

WHY DID YOUR SHIPPING RATE CHANGE? 

Because of the costs of packaging and applying insurance towards each order, I had to increase the cost of shipping from $4.00 to $5.00. 

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE? 

Because many of my items are handmade and put together by just me alone, it will take about 2-5 business days to prepare your order for shipment. Although, I try my best to get them out sooner.  

My items are primarily shipped through USPS as First-Class Mail with tracking information. A tracking number will be sent out to you once your order is shipped. From the date that the item has shipped, it can take about 2-6 days to deliver to domestic orders. There is a chance for international orders including orders going to Guam to take a couple more days longer (7-21 days). 

 

HOW DO I CARE FOR & CLEAN MY EARRINGS?

These handmade clay earrings are very delicate! Please avoid dropping or bending your earrings because they could potentially break. Be gentle when taking your earrings on and off. Keep them away from moisture as much as possible. However, you may use a soft, wet piece of cloth to gently rub and clean your earrings. Remove jewelry before you sleep. When jewelry is not in use, it should be neatly stored.

 

WHAT IF I RECEIVE MY ITEM(S) CRACKED OR DAMAGED BEFORE OPENING THEM?

Some polymer clay that I use can be very flexible and bendy than others, so there is a chance that a product can break. Although some items can be more flexible than others, still do not attempt to test its limits. If you do receive your item(s) in a broken state shortly after opening your shipped product, please contact me and we will resolve it.